Refund Policy

Last Updated: June 2026

At Greetzy AI, customer satisfaction is important to us. This Refund Policy explains when refunds may be available for purchases made through our platform.

Greetzy AI provides AI-powered call and message communication services for businesses, including missed-call follow-up, customer messaging, lead handling, and appointment-related workflows.

1. Subscription Services

Greetzy AI provides subscription-based software services.

Customers may request a refund within fourteen (14) days of the initial purchase if they are not satisfied with the service.

Refund requests submitted after this period may not be eligible for a refund.

2. Renewal Payments

Subscription renewals are generally non-refundable once processed.

Customers may cancel future renewals at any time through their account settings, payment provider, or by contacting support.

Cancellation will prevent future charges but will not automatically generate a refund for previous payments.

3. Exceptional Circumstances

We may review refund requests outside the standard refund period on a case-by-case basis, including situations involving:

• Billing errors
• Duplicate charges
• Technical issues preventing access to the service
• Service activation problems caused by our systems
• Other exceptional circumstances

Approval of such requests is at our sole discretion.

4. Non-Refundable Situations

Refunds may not be available in situations including, but not limited to:

• Requests made after the refund period has expired
• Renewal payments that were not cancelled before the renewal date
• Accounts suspended or terminated for violating our Terms of Use
• Misuse of the service, unlawful activity, spam, fraud, or abusive communication
• Failure to achieve a specific number of leads, calls, sales, bookings, or business results

5. How to Request a Refund

To request a refund, please contact us with:

• Your name
• Email address used for purchase
• Business name, if applicable
• Date of purchase
• Reason for the refund request
• Any relevant order, invoice, or payment reference

Refund requests should be sent to:

Email: appassist.center@gmail.com

6. Processing Time

Approved refunds are typically processed within 5–10 business days.

Actual processing times may vary depending on your payment provider, card issuer, bank, or financial institution.

7. Service Access After Refund

If a refund is approved, your access to the paid service may be cancelled, restricted, or terminated.

We may also remove or limit access to paid features connected to the refunded purchase.

8. Chargebacks

If you believe there is an issue with a payment, please contact us first so we can review and resolve the matter.

Filing a chargeback without contacting support may result in account suspension while the dispute is reviewed.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time. Updated versions will be posted on this page with a revised “Last Updated” date.

Continued use of Greetzy AI after updates means you acknowledge the updated Refund Policy.

10. Contact Information

If you have questions regarding this Refund Policy, please contact:

Email: appassist.center@gmail.com

Greetzy AI